Shipping + Returns
 

At horse on the loose, we value speedy service and strive to ship your order the same day it was placed. For orders placed after hours, the products will be shipped the following day, or no later than 1-2 days from purchase. All our domestic and international orders are shipped via USPS Priority Mail. A confirmation email with a tracking number for your order will be sent to you once the order is ready to ship. Please allow 24 hours for the shipping information to be updated on the US Postal Service website.

We want you to be happy with your purchase. In case you change your mind or do not like your product, we gladly accept returns and exchanges. Just contact us within 14 days of delivery and ship items back to us within 30 days of delivery.

At this time we are not able to offer free returns on any orders unless the items are faulty when received. Please email us within 3-4 days of receiving your item if you notice any issues with it and will email you back a return label. This can be printed at home and placed on your return package. A full refund will be issued to you on your original form of payment within 24 hours after the items are received on our end.